The Guest Relations Agent is responsible for handling guest requests, complaints, and ensuring overall guest satisfaction at Rixos Premium Seagate hotel
Job Summary
The Guest Relations Agent is responsible for handling guest requests, complaints, and ensuring overall guest satisfaction at Rixos Premium Seagate hotel.
The role involves close coordination with all hotel departments, managing special guest occasions, and supporting hotel sales by selling charged services.
The position requires maintaining a professional appearance, participating in emergency response teams, and contributing to environmental and quality management initiatives.
Matching Summary
The Guest Relations Agent is responsible for handling guest requests, complaints, and ensuring overall guest satisfaction at Rixos Premium Seagate hotel.
Skills & Requirements
Must-have
Guest complaint handling
Customer satisfaction monitoring
Coordination with hotel departments
Reservation management for A la Carte restaurants
Fluent English communication
Use of Front Office software
VIP guest procedures
Nice-to-have
Multilingual skills including Russian
Sales support and charged services
Emergency response participation
Environmental awareness and energy saving
Training and internal communication involvement
Key Requirements
At least high school diploma
Minimum 2 years hospitality experience
Proficiency in English and good command of Arabic, German, French or Russian
Prior seminars and job-related training attendance
Computer literacy with MS Office and Front Office programs