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ALES ASIA is seeking a Customer Service Engineer based in Daya District, Taiwan, to provide technical service and support for their specialized gas delivery equipment. The ideal candidate will have an engineering degree, advanced customer service skills, and experience with on-site equipment installation and troubleshooting.
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Job Summary
Perform root cause analysis by analyzing, diagnosing, and troubleshooting equipment problems via telephone or at customer site.
Provide regular assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; serve as equipment expert for customer.
Adhere to installation guidelines and industry best practices in order to deliver quality field operations.
Matching Summary
Match Score: 75
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ALES ASIA is seeking a Customer Service Engineer based in Daya District, Taiwan, to provide technical service and support for their specialized gas delivery equipment. The ideal candidate will have an engineering degree, advanced customer service skills, and experience with on-site equipment installation and troubleshooting.
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Skills & Requirements
Must-have
Troubleshoot equipment problems
Provide technical assistance
Perform root cause analysis
Customer site access requirements
Nice-to-have
Continuous improvement mindset
Flexible, innovative, agile, adaptive
Relationship building importance
Key Requirements
Engineering degree
Analyze data and report problems
Communicate technical issues
Understand mechanical and electrical drawings
Project progress execution and monitoring
On-site equipment commissioning and installation experience