Customer Experience Associate

quince

Remote
Remote
Comfortable adopting new tools
Empathy and brand ambassadorship
Full ownership of customer interactions
Quince is seeking a Customer Experience Associate to provide exceptional service across various customer interaction channels. The role emphasizes empathy, adaptability, and ownership while contributing to a mission-driven company focused on sustainability and quality

Job Summary

  • The role involves connecting with customers across chat, email, phone, and social channels to deliver thoughtful service.
  • Success is measured by high CSAT scores, first-contact resolution rates, and adherence to strict service level agreements.
  • Quince is a tech company disrupting the retail industry by putting AI, analytics, and automation at the center of its operations.

Matching Summary

Match Score: 85

Quince is seeking a Customer Experience Associate to provide exceptional service across various customer interaction channels. The role emphasizes empathy, adaptability, and ownership while contributing to a mission-driven company focused on sustainability and quality.

Skills & Requirements

Must-have

  • Comfortable adopting new tools
  • Empathy and brand ambassadorship
  • Full ownership of customer interactions
  • Ability to navigate tools efficiently

Nice-to-have

  • Thrives amid change
  • Maintains calm and consistency
  • Contributes actionable improvements monthly

Work Rights

Not specified

Tailored Resume

Cover Letter