Analista De Customer Experience Ii

kaiserkraft.pt

São Paulo, Brazil
Not specified
Manage customer order cycles
Communicate with sales and logistics teams
Conduct kpi meetings with clients
Kaiserkraft is seeking an experienced Customer Experience Analyst to manage the customer order cycle and enhance service delivery. The role involves proactive communication with sales and logistics teams, analyzing processes for improvements, and participating in key meetings to ensure KPIs are met

Job Summary

  • The role involves managing the customer order cycle of medium complexity alongside regional sales teams.
  • Employees are expected to conduct daily, weekly, and monthly meetings with clients and sales teams to share and control KPIs.
  • The position requires analyzing current processes and proposing improvements while supporting critical team activities.

Matching Summary

Match Score: 75

Kaiserkraft is seeking an experienced Customer Experience Analyst to manage the customer order cycle and enhance service delivery. The role involves proactive communication with sales and logistics teams, analyzing processes for improvements, and participating in key meetings to ensure KPIs are met.

Skills & Requirements

Must-have

  • Manage customer order cycles
  • Communicate with sales and logistics teams
  • Conduct KPI meetings with clients
  • Analyze and propose process improvements

Nice-to-have

  • Proactive problem-solving skills
  • Experience with SAP systems
  • Background in supply chain operations

Key Requirements

  • Higher education in Administration, Engineering, or Logistics
  • Demonstrable records in logistics or customer service optimization
  • Intermediate level proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

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