The role is responsible for workflow analysis of departmental systems, workforce, and procedures to ensure accurate reporting and compliance across all product lines
Job Summary
The role is responsible for workflow analysis of departmental systems, workforce, and procedures to ensure accurate reporting and compliance across all product lines.
The officer must monitor daily Service Levels, Schedule Adherence, Call Volume, and High Queues while managing queues in partnership with Supervisors.
Candidates are expected to work with the WFM Manager to determine long-term headcount and staffing requirements while drawing up solutions for scheduling concerns.
Matching Summary
The role is responsible for workflow analysis of departmental systems, workforce, and procedures to ensure accurate reporting and compliance across all product lines.