D365 Omnichannel /d365 Ccass Solution Architect

Concentrix

Belfast, United Kingdom
Microsoft dynamics 365 contact center expertise
Avaya aura telephony system knowledge
Sip protocols and voice security understanding
The role involves leading the design, deployment, and optimization of cloud-based contact center solutions for a global technology leader

Job Summary

  • The role involves leading the design, deployment, and optimization of cloud-based contact center solutions for a global technology leader.
  • Candidates will manage enterprise telephony environments including Avaya Aura components and ensure high system availability.
  • Concentrix offers a diverse culture recognized as one of the World's Best Workplaces with opportunities for career growth.

Matching Summary

The role involves leading the design, deployment, and optimization of cloud-based contact center solutions for a global technology leader.

Skills & Requirements

Must-have

  • Microsoft Dynamics 365 Contact Center expertise
  • Avaya Aura telephony system knowledge
  • SIP protocols and voice security understanding
  • CCaaS platform design and deployment
  • Enterprise telecom operations management

Nice-to-have

  • Experience with Microsoft Copilot Studio
  • Leadership in global transformation initiatives
  • Strong ITIL framework service management skills
  • Background in team leadership and mentoring

Key Requirements

  • Hands-on experience with D365 Contact Center and NICE CXone
  • Deep understanding of SIP protocols and voice security
  • Proven leadership skills to manage global telecom teams
  • Solid understanding of ITIL framework and service management processes

Work Rights

Not specified

Tailored Resume

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