Cloud Managed Services Engineer (l3)

NTT DATA

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Vmware esxi management and troubleshooting
Level 3 incident resolution and rca
Disaster recovery planning with zerto/srm
** NTT DATA is seeking a Cloud Managed Services Engineer (L3) to provide advanced technical support and management for cloud-based services, ensuring high-quality service delivery and incident resolution. This role emphasizes proactive problem identification, operational improvements, and mentoring junior team members, while maintaining strong client relationships. **

Job Summary

  • This seasoned engineering role is responsible for providing managed services by proactively identifying and resolving complex cloud-based incidents.
  • The primary objective is to ensure zero missed service level agreement conditions while managing high-complexity tickets and conducting advanced technical tasks.
  • Candidates must possess extensive experience with VMware product suites, storage technologies, and disaster recovery functions to support enterprise-level data centers.

Matching Summary

Match Score: 75

** NTT DATA is seeking a Cloud Managed Services Engineer (L3) to provide advanced technical support and management for cloud-based services, ensuring high-quality service delivery and incident resolution. This role emphasizes proactive problem identification, operational improvements, and mentoring junior team members, while maintaining strong client relationships. **

Skills & Requirements

Must-have

  • VMware ESXi management and troubleshooting
  • Level 3 incident resolution and RCA
  • Disaster Recovery planning with Zerto/SRM
  • Storage expertise Pure EMC NetApp Dell HP
  • ITIL Process knowledge for Incident Change
  • Windows and Linux Server Administration

Nice-to-have

  • Ability to work in pressurized environment
  • Experience with PCA OVMM management
  • Strong communication across cultures
  • Proactive automation opportunities identification
  • Mentoring junior team members

Key Requirements

  • Bachelor's degree in IT or equivalent experience
  • Seasoned experience in Managed Services within ICT
  • VMware Certified Professional or similar certifications
  • Extensive experience with VMWare 6.0 through 7.0
  • L2 Storage expertise on SAN/NAS platforms

Work Rights

Not specified

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