Hybrid (monday-wednesday in office, thursday/friday from home)
Respond to support requests via phone, email, or chat
Maintain accurate support request records
Resolve issues within sla
Neighborly is seeking a Help Desk Tech in Waco, TX to provide first-level support for franchise-facing technology. The ideal candidate should have a strong background in customer service and familiarity with Windows environments, web browsers, and basic ticketing systems
Job Summary
You will be responsible for first level support for all franchise facing technology in use by any of Neighborly’s franchise brands.
As a Help Desk Agent on the Zorware team, a typical day for you will include supporting all internal and external customers with product training, knowledge and expertise.
This is a hybrid model schedule; Monday-Wednesday in office, Thursday/Friday from home.
Matching Summary
Match Score: 85
Neighborly is seeking a Help Desk Tech in Waco, TX to provide first-level support for franchise-facing technology. The ideal candidate should have a strong background in customer service and familiarity with Windows environments, web browsers, and basic ticketing systems.
Salary
Competitive Pay: Commensurate with experience
Skills & Requirements
Must-have
Respond to support requests via phone, email, or chat
Maintain accurate support request records
Resolve issues within SLA
Strong computer literacy and software knowledge
Diagnostic and analytical skills for software
Nice-to-have
Professional tone and communication ability
Ability to work well under pressure
Proficient time management skills
Sense of urgency and positive attitude
Service-oriented and detail-oriented attitude
Key Requirements
Associates Degree preferred but not required
General knowledge of Windows Environments (Windows 10 or newer)
General knowledge of Web browsers (Google Chrome, Microsoft Edge)
General knowledge of Intuit QuickBooks Online (preferred)
General knowledge of ticketing systems and documentation (preferred)
General knowledge of Point-of-Sale systems (preferred)