Technical Delivery Support Analyst - Peakon

Workday

Fully remote
Saas enterprise software support
Investigate and diagnose issues
Handle time-sensitive issues
Handle a queue of support cases, prioritizing issues based on severity and customer impact

Job Summary

  • Handle a queue of support cases, prioritizing issues based on severity and customer impact.
  • Build solid relationships with our customers and collaborate with Product Managers, QA and Development to determine solutions or workarounds.
  • Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World).

Matching Summary

Handle a queue of support cases, prioritizing issues based on severity and customer impact.

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Investigate and diagnose issues
  • Handle time-sensitive issues
  • Collaborate with internal teams
  • Read and analyze log files
  • Basic SQL syntax knowledge

Nice-to-have

  • Creative approach to problem-solving
  • Eager to learn and support colleagues
  • Positive and optimistic attitude
  • Courageous collaborator
  • Passion for customer success

Key Requirements

  • 3+ years SaaS Enterprise software experience
  • Basic Object Oriented Programming knowledge
  • Basic API client experience
  • Demonstrable HCM/Talent solutions experience

Work Rights

Not specified

Tailored Resume

Cover Letter