As a Principal Product Manager for ServiceNow, you will be instrumental in shaping the business user experience and increasing platform adoption across the organization
Job Summary
As a Principal Product Manager for ServiceNow, you will be instrumental in shaping the business user experience and increasing platform adoption across the organization.
The IT Service Management and Operations team is responsible for defining, developing, and maintaining critical capabilities enabling all IT and business teams to deliver outstanding services.
Workday offers a flexible work approach combining in-person and remote time, supporting growth, skills development, and a culture rooted in integrity and empathy.
Matching Summary
As a Principal Product Manager for ServiceNow, you will be instrumental in shaping the business user experience and increasing platform adoption across the organization.
Skills & Requirements
Must-have
ServiceNow platform expertise
ITSM and ITIL practices
Platform adoption and user-centric approach
Full lifecycle ServiceNow development
Cross-functional project leadership
Process reengineering and automation
Nice-to-have
Strong organizational and collaboration skills
Ability to work independently in dynamic environment
Focus on exceptional user experience
Experience with third-party tool integration
Flexible work environment
Curious and courageous collaborator
Key Requirements
Minimum 12+ years ServiceNow experience
ITIL Foundation Certification
Bachelor's degree or equivalent experience
Experience designing service management processes
Proven record driving platform adoption
ServiceNow Admin and additional certifications preferred