This role leads client strategy, focusing on deepening customer relationships, driving loyalty, and translating client needs into business growth by overseeing client experience, retention, and service across the EMEA region
Job Summary
This role leads client strategy, focusing on deepening customer relationships, driving loyalty, and translating client needs into business growth by overseeing client experience, retention, and service across the EMEA region.
The role will leverage data for insights to enhance offerings beyond traditional risk transfer and will deliver on AIG EMEA’s top line growth objectives and budget through Major Accounts relationship management.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development, alongside a culture of inclusion and belonging.
Matching Summary
This role leads client strategy, focusing on deepening customer relationships, driving loyalty, and translating client needs into business growth by overseeing client experience, retention, and service across the EMEA region.
Skills & Requirements
Must-have
Client advocacy and experience enhancement
Data-driven insights for strategy
Cross-functional leadership and collaboration
Major accounts relationship management
Drive client engagement plans
Nice-to-have
Holistic client solutions
Creative problem-solving
Team player with strong interpersonal skills
In-person collaboration culture
Key Requirements
Master’s degree or equivalent
Business development in Insurance/Financial Services
Proven experience in large, regional client programs
Demonstrable experience in Data-Driven Decisions
Industry experience in risk management/project management
Excellent English and continental European language skills