*international Service Specialist

Zurich Insurance Company Ltd

Chicago, IL, USA
Base: $88,400; bonus/equity: not specified; benefi...
On-site
International program servicing end to end
Customer onboarding
Policy issuance and regulatory requirements
Manage end-to-end International Program servicing, acting as the point of contact for customer onboarding and handling various service delivery issues to enhance customer experience

Job Summary

  • Manage end-to-end International Program servicing, acting as the point of contact for customer onboarding and handling various service delivery issues to enhance customer experience.
  • Assist in matters related to policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement.
  • Provide input into the development of customer-specific, value-added services and act as an account representative by responding to customer service issues.

Matching Summary

Manage end-to-end International Program servicing, acting as the point of contact for customer onboarding and handling various service delivery issues to enhance customer experience.

Salary

Base: $88,400; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • International Program servicing end to end
  • Customer onboarding
  • Policy issuance and regulatory requirements
  • Risk engineering coordination
  • Premium payment processes
  • Claims flow issues
  • Money/currency movement

Nice-to-have

  • Customer-focused service solutions
  • Value-added services development
  • Supportive work environment

Key Requirements

  • Bachelor’s degree in Business Administration, International Relations, or related field
  • 2 years of experience in international program business service delivery
  • 2 years of experience with multi-lines International Programs Management
  • 2 years of experience with IPS (International Program Systems)
  • 2 years of experience with NEO
  • 2 years of experience with MIA (Multinational Insurance Application)
  • 2 years of experience with NCS tools
  • 2 years of experience with International Programs Structures
  • 2 years of experience with MyZurich Portal
  • 2 years of experience with Global Efile
  • 2 years of experience with Captive and Panel solutions

Work Rights

Not specified

Tailored Resume

Cover Letter