The Guest Services Manager is responsible for curating and leading the end-to-end guest experience across Sydney Precinct for one of JLL's banking clients
Job Summary
The Guest Services Manager is responsible for curating and leading the end-to-end guest experience across Sydney Precinct for one of JLL's banking clients.
This role owns the quality, consistency, and intent of every guest touchpoint, from arrival in the lobby, through access and vertical journey, to arrival at Client Suites, Private Wealth Concierge, or Executive Concierge services across Kent St and Barangaroo offices.
Success is measured by guests feeling welcomed, confident, and well supported at every stage of their visit, and by teams being empowered to deliver consistently high service standards with ease.
Matching Summary
The Guest Services Manager is responsible for curating and leading the end-to-end guest experience across Sydney Precinct for one of JLL's banking clients.
Skills & Requirements
Must-have
curating and leading guest experience
guest journey design
front-of-house leadership
service standards
service recovery efforts
guest environments readiness
Nice-to-have
exceptional experience mindset
situational judgment
confident decision-making
warm, optimistic, and inclusive way
Key Requirements
3-5 years experience
hospitality, workplace, or facilities environments
supporting teams delivering customer or employee experience