The Global Customer Excellence Lead will drive transformation in sales force effectiveness to optimize omnichannel Healthcare Professional (HCP) engagement and commercial excellence
Job Summary
The Global Customer Excellence Lead will drive transformation in sales force effectiveness to optimize omnichannel Healthcare Professional (HCP) engagement and commercial excellence.
Key responsibilities include overseeing the global rollout of a new CRM system for medical care activities and supporting change management initiatives to transform sales customer engagement models.
The position offers the opportunity to shape global SFE strategies and make a lasting impact in a mid-sized organization, with a comprehensive compensation package and teleworking options.
Matching Summary
The Global Customer Excellence Lead will drive transformation in sales force effectiveness to optimize omnichannel Healthcare Professional (HCP) engagement and commercial excellence.
Salary
13th month salary; Bonus, profit-sharing, employee stock ownership with matching contributions; Health insurance, provident scheme, 16 days of RTT, time savings account, works council
Skills & Requirements
Must-have
Omnichannel HCP engagement strategy
Sales force effectiveness best practices
CRM project leadership
Change management for sales transformation
HCP 360 approach implementation
Advanced Customer Segmentation & Targeting
Nice-to-have
Strong intercultural competence
Collaborative and innovative environment
Data-driven continuous improvement
Key Requirements
Higher education in science, pharmacy or engineering
Specialization in business, sales, or marketing
10+ years of marketing, sales or SFE experience
Proven track record of leading international transformation projects
Experience managing CRM projects
Marketing abilities with rigorous commercial business sense