Guest Service Representative

Rick Hendrick Toyota Sandy Springs

Atlanta, Georgia, US
On-site
Courteous and professional phone etiquette
Accurate message taking
Customer direction and assistance
Rick Hendrick Toyota Sandy Springs is seeking a Guest Service Representative who will create a welcoming environment for guests while managing essential administrative functions within the sales department. The role emphasizes strong customer service skills, effective communication, and organizational abilities

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls courteously, and directs customers to the appropriate person or department.
  • Walks around the showroom hourly to offer refreshments to guests and helps maintain a clean and comfortable environment.

Matching Summary

Match Score: 75

Rick Hendrick Toyota Sandy Springs is seeking a Guest Service Representative who will create a welcoming environment for guests while managing essential administrative functions within the sales department. The role emphasizes strong customer service skills, effective communication, and organizational abilities.

Skills & Requirements

Must-have

  • Courteous and professional phone etiquette
  • Accurate message taking
  • Customer direction and assistance
  • Data entry and report generation
  • Maintaining a positive guest environment

Nice-to-have

  • Servant leadership
  • Teamwork through trust and respect
  • Commitment to customer enthusiasm

Key Requirements

  • High School Diploma
  • Up to 3 years of experience
  • Previous customer service experience desired
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

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