Customer Service Support Analyst

Pfizer Venezuela S.A

Memphis, Tennessee, US
Base: $79,400.00 to $132,400.00; bonus/equity: 7.5...
Hybrid
Experience in a customer service environment
Proficient in ms 365 office
Ability to monitor and evaluate interactions
The Customer Service Support Analyst provides operational and analytical support to Customer Service teams across multiple sites

Job Summary

  • The Customer Service Support Analyst provides operational and analytical support to Customer Service teams across multiple sites.
  • This role involves monitoring interactions and providing coaching for continuous improvement.
  • Pfizer offers a competitive salary, bonus eligibility, and comprehensive benefits to support employee well-being.

Matching Summary

The Customer Service Support Analyst provides operational and analytical support to Customer Service teams across multiple sites.

Salary

Base: $79,400.00 to $132,400.00; Bonus/Equity: 7.5% of base salary; Benefits: Comprehensive and generous benefits offered

Skills & Requirements

Must-have

  • Experience in a Customer Service environment
  • Proficient in MS 365 Office
  • Ability to monitor and evaluate interactions

Nice-to-have

  • Bilingual in Spanish and English
  • Excellent organizational and time management skills
  • Experience in SAP / Order to Cash environment

Key Requirements

  • Bachelor's degree with at least 2 years of experience
  • Bilingual in Spanish to support Puerto Rico interactions
  • Experience with relational database report development

Work Rights

Must have US employment authorization

Tailored Resume

Cover Letter