Old Mutual’s purpose is to help customers thrive by enabling them to achieve their lifetime financial goals through excellent customer and employee experiences
Job Summary
Old Mutual’s purpose is to help customers thrive by enabling them to achieve their lifetime financial goals through excellent customer and employee experiences.
The role involves preparing claims for assessment, evaluating medical and official evidence, and managing the validity and liability of underwritten funeral claims.
Employees are encouraged to develop critical assessing skills through training and are accountable for managing their own time, tasks, and output quality.
Matching Summary
Old Mutual’s purpose is to help customers thrive by enabling them to achieve their lifetime financial goals through excellent customer and employee experiences.
Skills & Requirements
Must-have
Claims assessment and preparation
Telephonic and written client communication
Use of product administration systems
Handling intermediary enquiries
Attention to detail
Ability to work shifts and overtime
Nice-to-have
Specialised medical knowledge
PC proficiency
Knowledge of Bizagi and BaNCS
Good problem-solving skills
Strong planning and time-management
Good interpersonal skills
Key Requirements
Matric with Biology, Mathematics or Accounting
Bilingual in English and one other official language