Operations Specialist 1

IQVIA Inc

Mexico City, Mexico
Fully remote
Receive and document safety data
Respond to customer inquiries
Create adverse event reports
IQVIA Inc. is seeking an Operations Specialist 1 for a remote role focused on medical information case processing. The ideal candidate will be responsible for documenting lifecycle safety data and responding to inquiries from healthcare professionals and patients

Job Summary

  • The Medical Information Case Processor responsibilities include receiving and documenting incoming telephone calls or emails from investigative sites or other sources reporting Lifecycle Safety Data.
  • Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products.
  • Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.

Matching Summary

Match Score: 85

IQVIA Inc. is seeking an Operations Specialist 1 for a remote role focused on medical information case processing. The ideal candidate will be responsible for documenting lifecycle safety data and responding to inquiries from healthcare professionals and patients.

Skills & Requirements

Must-have

  • Receive and document safety data
  • Respond to customer inquiries
  • Create Adverse Event reports
  • Process safety data according to regulations
  • Meet quality standards

Nice-to-have

  • Problem-solving capabilities
  • Self-motivated and flexible

Key Requirements

  • Bachelor's degree in life sciences
  • Advanced English level
  • Good knowledge of medical terminology
  • Excellent attention to detail and accuracy
  • Strong organizational and time management skills
  • Strong verbal/written communication skills

Work Rights

Not specified

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