Fintech Client Support Services Senior Analyst

Nasdaq

Mexico City, Mexico
Hybrid
Cloud-based it products support
Critical incident management
Release management processes
Deliver support for cloud-based IT products used by financial institutions

Job Summary

  • Deliver support for cloud-based IT products used by financial institutions.
  • Manage critical incidents, ensuring timely resolution and clear client communication.
  • Nasdaq offers a competitive, well-rounded rewards package that supports you and your family, inside and outside of work.

Matching Summary

Deliver support for cloud-based IT products used by financial institutions.

Skills & Requirements

Must-have

  • Cloud-based IT products support
  • Critical incident management
  • Release Management processes
  • Continuous improvement initiatives
  • Global team collaboration

Nice-to-have

  • Detail-oriented
  • Proactive
  • Passionate about technology
  • Client success driven
  • Energy from tackling challenges

Key Requirements

  • Bachelor's degree in IT, Computer Science, or related field
  • 3+ years of experience in Client Support, Project Management, or Client Services
  • Proven ability to manage incidents
  • Proven ability to improve processes
  • Proven ability to collaborate globally
  • Excellent communication skills
  • Excellent organizational skills
  • Proficiency in English (written and spoken)

Work Rights

Not specified

Tailored Resume

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