Patient Service Representative (psr) - Patient Access
Advocate Health
Wisconsin, US
$20.80 - $31.20 ph
Epic electronic medical record
Insurance verification/eligibility tools
Microsoft office proficiency
Greets and checks in patients, ensuring information accuracy, collecting patient responsibility, and completing the registration process for both scheduled and walk-in patients
Job Summary
Greets and checks in patients, ensuring information accuracy, collecting patient responsibility, and completing the registration process for both scheduled and walk-in patients.
Verifies insurance benefits, obtains/calculates patient responsibility, communicates payment expectations, and refers patients to Financial Advocates for assistance.
Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, generous retirement offerings, and programs that invest in your career development.
Matching Summary
Greets and checks in patients, ensuring information accuracy, collecting patient responsibility, and completing the registration process for both scheduled and walk-in patients.
Salary
$20.80 - $31.20
Skills & Requirements
Must-have
EPIC electronic medical record
insurance verification/eligibility tools
Microsoft Office proficiency
HIPAA/EMTALA rules and regulations
patient liability estimation tools
mathematical aptitude
critical thinking skills
Nice-to-have
public relations with patients
process improvement opportunities
basic human anatomy knowledge
medical terminology understanding
willingness to work collaboratively
Key Requirements
High School Graduate
1 year customer service or clerical/office experience
Ability to handle sensitive and confidential information
Ability to problem solve in high stress area
Ability to work independently to set and meet deadlines