Customer Support Engineer (remote)

Filescom

Austin, Texas, United States
Base: $95,000 - $150,000; bonus/equity: equity gra...
Remote
Api debugging and troubleshooting
Network configuration diagnosis
Sftp workflow expertise
This role offers a high-impact position where you will debug APIs, troubleshoot network misconfigurations, and directly shape the product roadmap

Job Summary

  • This role offers a high-impact position where you will debug APIs, troubleshoot network misconfigurations, and directly shape the product roadmap.
  • You will resolve complex technical issues for enterprise customers while working side-by-side with an engineering team that fixes bugs in days rather than quarters.
  • The company provides a comprehensive benefits package including 100% paid health insurance, equity grants, and a $1,000 signing bonus.

Matching Summary

This role offers a high-impact position where you will debug APIs, troubleshoot network misconfigurations, and directly shape the product roadmap.

Salary

Base: $95,000 - $150,000; Bonus/Equity: Equity grants included; Benefits: Premium benefits, 401(k) match, PTO, and signing bonus

Skills & Requirements

Must-have

  • API debugging and troubleshooting
  • Network configuration diagnosis
  • SFTP workflow expertise
  • Phone and video communication skills
  • End-to-end issue resolution

Nice-to-have

  • Empathetic customer communication
  • Fast-paced environment adaptability
  • Crisp professional documentation
  • Cross-functional collaboration
  • Intellectual curiosity for puzzles

Key Requirements

  • Strong technical curiosity
  • Clear verbal and written communication
  • Ability to thrive in fast-moving environments

Work Rights

Not specified

Tailored Resume

Cover Letter