The Customer Service Manager at Sanderson Farms oversees day-to-day customer service operations in a poultry processing facility, ensuring effective communication between departments to meet customer demands. The ideal candidate will have leadership experience, strong problem-solving skills, and a customer-centric attitude, with a minimum of two years of relevant experience
Job Summary
This role oversees the day-to-day activities of the customer service function to ensure prompt shipping of product to meet customer demand.
The manager facilitates communication between internal departments including Sales, Processing, Shipping, and Customers to resolve shortages and issues.
As a Leader of Leaders, this position requires competencies in sizing up people, delegation, planning, customer focus, and conflict management.
Matching Summary
Match Score: 85
The Customer Service Manager at Sanderson Farms oversees day-to-day customer service operations in a poultry processing facility, ensuring effective communication between departments to meet customer demands. The ideal candidate will have leadership experience, strong problem-solving skills, and a customer-centric attitude, with a minimum of two years of relevant experience.
Skills & Requirements
Must-have
Oversee customer service team
Coordinate scheduling and shipping
Resolve customer complaints
Manage third-party trucking logistics
Facilitate interdepartmental communication
Nice-to-have
Multi-lingual communication skills
Strong problem-solving abilities
Experience with E2Open database
Mentoring and training staff
High energy and sense of urgency
Key Requirements
Bachelor's degree in Business Administration or related field
Minimum two years of related customer service experience