Base: $80k- $130k + sip (commission); not specifie...
Fully remote
Customer communication and management
Handle escalations and problem resolution
Root cause analysis
As a Customer Success Manager, you will be the primary point of contact for all customer concerns, responsible for managing relationships and all customer communication
Job Summary
As a Customer Success Manager, you will be the primary point of contact for all customer concerns, responsible for managing relationships and all customer communication.
Your role is crucial in ensuring customer satisfaction and navigating the organization to find timely resolutions for complex customer needs.
We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Matching Summary
As a Customer Success Manager, you will be the primary point of contact for all customer concerns, responsible for managing relationships and all customer communication.
Salary
Base: $80k- $130k + SIP (Commission); Not specified; Not specified
Skills & Requirements
Must-have
Customer communication and management
Handle escalations and problem resolution
Root cause analysis
Brink’s internal systems knowledge
Service performance reporting and SLA management
Cross-functional team collaboration
Nice-to-have
Engaged culture valuing diverse perspectives
Sense of belonging and respect
Equal opportunity for growth
Key Requirements
5+ years of experience in customer success
Bachelor’s degree in Business, Marketing, Logistics or related field