Customer Success Manager

RELX

Multiple Locations
Base: $59,600 - $99,300; bonus/equity: $91,600 - $...
Experience in customer engagement
Fluency in english
Saas experience valued
Elsevier empowers communities to contribute to social progress and enhance human well-being

Job Summary

  • Elsevier empowers communities to contribute to social progress and enhance human well-being.
  • The Customer Success Manager is responsible for onboarding and ensuring customer satisfaction.
  • This role focuses on retention, renewal growth, and identifying upsell opportunities.

Matching Summary

Elsevier empowers communities to contribute to social progress and enhance human well-being.

Salary

Base: $59,600 - $99,300; Bonus/Equity: $91,600 - $152,800; Benefits: Not specified

Skills & Requirements

Must-have

  • Experience in customer engagement
  • Fluency in English
  • SaaS experience valued

Nice-to-have

  • Strong problem-solving skills
  • Ability to influence stakeholders
  • Experience in international organizations

Key Requirements

  • University degree or equivalent experience
  • Publishing background preferred
  • Experience with relevant products

Work Rights

Not specified

Tailored Resume

Cover Letter