Customer Service Representative

Concentrix

Vadodara, India
Customer service support
Resolve routine problems
Meet contractual kpis
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • The nature of the job will include accessing explicit content that includes text, picture, video etc. if selected for a Content Moderator role.

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • listen attentively
  • demonstrate empathy
  • maintain basic knowledge

Nice-to-have

  • offer additional products
  • work as a team member
  • pleasant and professional tone
  • adapt to changes quickly

Key Requirements

  • 0 to 3 years of relevant experience
  • Graduate / Undergraduate in any discipline
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

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