Desktop Support Analyst

NEURONES IT ASIA PTE. LTD.

Singapore
Windows 7/10 and active directory experience
Ms office suites and exchange client support
Hands-on servers, network equipment and cabling
The role involves providing comprehensive 1st, 2nd, and 3rd line support for IT solutions managed by external vendors

Job Summary

  • The role involves providing comprehensive 1st, 2nd, and 3rd line support for IT solutions managed by external vendors.
  • Candidates must ensure deployments are implemented according to Release and Deployment procedures while feeding change requests to the CCB.
  • The position requires constant updates to the knowledge base and documentation of new processes to drive continual service improvement.

Matching Summary

Match Score: 85

The role involves providing comprehensive 1st, 2nd, and 3rd line support for IT solutions managed by external vendors.

Skills & Requirements

Must-have

  • Windows 7/10 and Active Directory experience
  • MS Office Suites and Exchange client support
  • Hands-on Servers, network equipment and cabling
  • MCSE or significant Microsoft OS experience
  • ITIL Incident Problem Change Asset Management

Nice-to-have

  • Citrix and Mobile Device Management exposure
  • Network Design implementation load balancing
  • Experience in pressurised fast-paced environment
  • Project delivery with desired results to deadlines
  • Quality customer service proven track record

Key Requirements

  • MCSE certification or equivalent significant experience
  • Proven experience in Windows 7/10 and Active Directory
  • Hands-on experience with servers and network cabling

Work Rights

Not specified

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