In-bound Call Center Representative

Insight Technology Solutions, Inc.

Greenville, US
$16 an hour; not specified; not specified ph
Fully remote (within one hour of piv office for equipment pickup)
Manage incoming calls and online tips
Gather and document information
Conduct basic research
Insight Technology Solutions, Inc. is seeking a motivated Inbound Call Center Representative to provide customer service support for the DHS ICE HSI Tip Line. The role requires strong multitasking abilities and experience in a call center environment, with an emphasis on attention to detail and process improvement

Job Summary

  • Answer and manage incoming calls and online tips from the public, gathering, clarifying, and documenting information related to alleged criminal or suspicious activity.
  • Conduct basic research using government, law enforcement, and open-source systems, and accurately document calls, tips, and findings in government systems.
  • Prepare and route reports to appropriate field offices or agencies, and escalate urgent or actionable information as needed, while following established procedures, policies, and data privacy requirements.

Matching Summary

Match Score: 75

Insight Technology Solutions, Inc. is seeking a motivated Inbound Call Center Representative to provide customer service support for the DHS ICE HSI Tip Line. The role requires strong multitasking abilities and experience in a call center environment, with an emphasis on attention to detail and process improvement.

Salary

$16 an hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Manage incoming calls and online tips
  • Gather and document information
  • Conduct basic research
  • Accurately document findings
  • Follow established procedures and policies
  • Provide professional customer service

Nice-to-have

  • Demonstrable sense of urgency
  • Proactive support
  • Suggest process improvements
  • Switch gears at a moment's notice
  • Work independently with minimal supervision

Key Requirements

  • 3+ years of call center experience
  • Associate’s degree required
  • Experience resolving complex stakeholder issues
  • Ability to manage multiple tasks
  • Strong multitasking skills
  • Comfortable working with diverse stakeholders
  • Strong analytical, research, and problem-solving skills
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment
  • Experience supporting or training new representatives
  • Ability to generate ad-hoc reports
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter