Sr. Customer Success Manager/customer Success Manager- Paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Client onboarding and training
Product support and troubleshooting
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
  • Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
  • We’re shaping the future of work so teams can reach their potential and focus on what matters most, offering trust to take risks and tools to grow.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants.

Skills & Requirements

Must-have

  • Enterprise SaaS solutions
  • Client onboarding and training
  • Product support and troubleshooting
  • Strategic account management
  • Global cross-functional collaboration

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • HR/recruiting software domain expertise

Key Requirements

  • 7+ years customer success or account management experience
  • 5+ years customer success or account management experience
  • 7+ years supporting enterprise SaaS solutions
  • 5+ years supporting enterprise SaaS solutions
  • Technical understanding of complex software ecosystems
  • Experience educating clients on products and providing training
  • Comfortable working with global teams and clients across time zones
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter