Customer Service Representative – Terre Haute, IN

Maximus

Terre Haute, IN, United States
Base: $18.00ph; bonus/equity: performance-based bo...
On-site
High school diploma or ged required
0-2 years relevant professional experience
Handle high volume inbound calls daily
Maximus is seeking a Customer Service Representative in Terre Haute, IN, to manage high-volume calls related to Medicaid, SNAP, and TANF programs, ensuring customer satisfaction through effective problem resolution. The position offers a competitive salary and comprehensive benefits, including career development opportunities and wellness support

Job Summary

  • The Customer Service Representative is responsible for receiving high volume inbound calls regarding Medicaid, SNAP, and TANF programs while ensuring effective resolution and customer satisfaction.
  • Employees will process applications, validate income, assess eligibility, and manage case referrals using the State eligibility system in accordance with strict policies.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401K matching, paid time off, and tuition reimbursement starting June 17, 2026.

Matching Summary

Match Score: 75

Maximus is seeking a Customer Service Representative in Terre Haute, IN, to manage high-volume calls related to Medicaid, SNAP, and TANF programs, ensuring customer satisfaction through effective problem resolution. The position offers a competitive salary and comprehensive benefits, including career development opportunities and wellness support.

Salary

Base: $18.00/hr; Bonus/Equity: Performance-based bonuses included; Benefits: Medical, Dental, Vision, 401K, PTO, Tuition Reimbursement

Skills & Requirements

Must-have

  • High school diploma or GED required
  • 0-2 years relevant professional experience
  • Handle high volume inbound calls daily
  • Accurate data entry at 40 keystrokes per minute
  • Apply state and federal eligibility rules

Nice-to-have

  • Strong critical thinking and problem-solving skills
  • Experience in customer support or client service
  • Ability to work independently in fast-paced environment
  • Positive relationship-building with customers
  • Some college education or college degree preferred

Key Requirements

  • High school diploma or GED
  • 0-2 years of relevant professional experience
  • 40 keystrokes per minute typing speed
  • US work authorization (implied by location)

Work Rights

Not specified

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