Operations Strategy And Excellence Lead

Manulife Financial Corporation

Philippines
Hybrid
Lean six sigma methodologies
Life and health insurance processes
Powerapps and ai automation tools
Manulife Financial Corporation is seeking an Operations Strategy and Excellence Lead in the Philippines to support the development and execution of their multi-year operations strategy. The role emphasizes process optimization, change management, and collaboration across various teams to enhance operational efficiency and client service

Job Summary

  • The role is responsible for defining and upholding the overall PH Operations multiyear strategy and KPIs while driving continuous improvement through rigorous operational standards.
  • Candidates will leverage Lean Six Sigma approaches and digital tools like PowerApps and AI to streamline core processes and embed a culture of data-driven insights.
  • The position offers a flexible hybrid working arrangement within a global team that prioritizes well-being, inclusion, and career growth.

Matching Summary

Match Score: 85

Manulife Financial Corporation is seeking an Operations Strategy and Excellence Lead in the Philippines to support the development and execution of their multi-year operations strategy. The role emphasizes process optimization, change management, and collaboration across various teams to enhance operational efficiency and client service.

Skills & Requirements

Must-have

  • Lean Six Sigma methodologies
  • Life and health insurance processes
  • PowerApps and AI automation tools
  • End-to-end process optimization
  • Cross-functional stakeholder management

Nice-to-have

  • Entrepreneurial spirit in changing environments
  • Customer-obsessed value drive
  • Strong negotiation skills
  • Data-informed improvement culture
  • Scaled agile practices familiarity

Key Requirements

  • 8-10 years in operations or process excellence
  • Master's degree in Business or Operations Management (plus)
  • Certified LEAN Six Sigma Greenbelt
  • Extensive life and health insurance domain expertise
  • Proven track record in underwriting and claims process refinement

Work Rights

Not specified

Tailored Resume

Cover Letter