Sales & Customer Support Executive

Wolters Kluwer

Not specified; not specified; flexible working arr...
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2-4 years experience in sales support or account coordination
Proficiency in salesforce crm and microsoft office suite
Strong organizational skills with high attention to detail
** Wolters Kluwer is seeking a Sales & Customer Support Executive to enhance customer satisfaction and retention within their health subscription portfolio. The ideal candidate will have experience in customer service or sales support, particularly in subscription-based environments, and will be proficient in managing accounts and CRM systems. **

Job Summary

  • This role supports growth, retention, and customer satisfaction across the Academic, Medical, and Aged Care sectors.
  • The position involves managing Tier 3 accounts end-to-end, including territory planning, proposal preparation, and renewal documentation.
  • Employees benefit from a hybrid working environment, flexible arrangements, and opportunities for professional development toward Account Management roles.

Matching Summary

Match Score: 75

** Wolters Kluwer is seeking a Sales & Customer Support Executive to enhance customer satisfaction and retention within their health subscription portfolio. The ideal candidate will have experience in customer service or sales support, particularly in subscription-based environments, and will be proficient in managing accounts and CRM systems. **

Salary

Not specified; Not specified; Flexible Working Arrangement, Learning and Development, Health and wellness programs, Parental leave benefits

Skills & Requirements

Must-have

  • 2-4 years experience in sales support or account coordination
  • Proficiency in Salesforce CRM and Microsoft Office suite
  • Strong organizational skills with high attention to detail
  • Ability to manage contract renewals and order processing
  • Confidence presenting software solutions in virtual environments

Nice-to-have

  • Experience in subscription-based SaaS or content-driven environments
  • Understanding of Read & Publish contract administration
  • Collaborative team culture focused on growth and success
  • Exposure to enterprise-level sales processes
  • Ability to work independently within an assigned portfolio

Key Requirements

  • 2-4 years experience in customer service or sales support
  • Proficiency in CRM platforms (Salesforce preferred)
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter