Customer Service Representative

BMO

Wetaskiwin, Alberta, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: not s...
Exceptional customer service delivery
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests, handles transactions, offers advice on digital options, and engages in needs-based conversations for banking and credit card opportunities.
  • BMO offers a total compensation package that may include performance-based incentives, bonuses, health insurance, tuition reimbursement, and retirement savings plans.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial advice
  • Handle banking transactions
  • Digital and self-serve options guidance
  • Collaborate with branch partners
  • Follow risk and compliance policies

Nice-to-have

  • Creative problem-solving
  • Personalized customer experience
  • Proactive initiative
  • Adaptable work schedule
  • Commitment to ethical requirements

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal, commercial, and partner offers
  • Confident use of social media, tablets, smartphones, online tools
  • Skilled in helping users gain confidence with digital applications
  • Basic knowledge of sales and business banking solutions

Work Rights

Not specified

Tailored Resume

Cover Letter