Associate Specialist - Risk Screening

LSEG (London Stock Exchange Group)

Divyasree Technopolis, India
Tier 2 support expert
Complex issue resolution
In-depth investigations
The Associate Specialist functions as a Tier 2 support expert responsible for managing complex, unresolved, or escalated issues coming from the frontline support team within their assigned products and domain

Job Summary

  • The Associate Specialist functions as a Tier 2 support expert responsible for managing complex, unresolved, or escalated issues coming from the frontline support team within their assigned products and domain.
  • Uphold quality, compliance, and SLA targets for escalated ticket handling.
  • Join us and be part of a team that values innovation, quality, and continuous improvement.

Matching Summary

The Associate Specialist functions as a Tier 2 support expert responsible for managing complex, unresolved, or escalated issues coming from the frontline support team within their assigned products and domain.

Skills & Requirements

Must-have

  • Tier 2 support expert
  • complex issue resolution
  • in-depth investigations
  • cross-functional collaboration
  • timely case resolution
  • root cause analysis

Nice-to-have

  • knowledge documentation contribution
  • support trend analysis
  • process improvement
  • collaborative culture
  • sustainability commitment

Key Requirements

  • Senior Associate career stage

Work Rights

Not specified

Tailored Resume

Cover Letter