Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction investigations
Job Summary
Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction investigations.
Responsible for maintaining the Demand Master Plan, coordinating with plant operations for scheduling and delivery, and participating in Sales/Operations meetings.
Provides timely reports to support Clients, Sales, Marketing, and Operations on forecasts, shipping plans, sales, OTD, safety stock levels, and product history.
Matching Summary
Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction investigations.
Skills & Requirements
Must-have
Customer order support
Operational process execution
Inventory management
Sales and operations reconciliation
Price list maintenance
Billing and collections resolution
Customer communication
Nice-to-have
Respectful interaction
Open and honest communication
Proactive problem-solving
Detail-oriented approach
Teamwork and collaboration
Key Requirements
2-5 years of customer service or manufacturing experience
Experience in data analysis, sales, and forecasting
Advanced English level
Ability to read and interpret contracts and specification sheets