Customer Solutions Analyst - Hybrid Role (voice & Chat)

SiteMinder

Pune, India
Not specified; not specified; benefits include pyi...
Hybrid (in-office & remote)
Fluent english verbal and written skills
Experience in high-volume telephone environment
Strong problem-solving and troubleshooting abilities
SiteMinder is seeking a Customer Solutions Analyst for a hybrid role in Pune, India, where they will provide technical support to global customers using the company's hotel commerce platform. The ideal candidate should have strong customer service, analytical, and technical skills, especially in a hotel background, and be able to work in a high-pressure, KPI-driven environment

Job Summary

  • The role involves providing frontline technical assistance and support to SiteMinder customers globally via phone, email, and chat.
  • Employees will maintain strong customer relationships while resolving issues within defined service level agreements and KPIs.
  • The company offers a hybrid working model along with mental health initiatives and investment in personal growth through training.

Matching Summary

Match Score: 85

SiteMinder is seeking a Customer Solutions Analyst for a hybrid role in Pune, India, where they will provide technical support to global customers using the company's hotel commerce platform. The ideal candidate should have strong customer service, analytical, and technical skills, especially in a hotel background, and be able to work in a high-pressure, KPI-driven environment.

Salary

Not specified; Not specified; Benefits include paid birthday, study, and volunteering leave

Skills & Requirements

Must-have

  • Fluent English verbal and written skills
  • Experience in high-volume telephone environment
  • Strong problem-solving and troubleshooting abilities
  • Ability to work shifting schedules including weekends
  • Proficiency with Salesforce CRM tool

Nice-to-have

  • Background knowledge in the hotel industry
  • Proactive mindset with innate curiosity
  • Experience with web browser connectivity issues
  • Agility across multiple system platforms
  • Commitment to process improvement initiatives

Key Requirements

  • High-level customer service and analytical skills
  • Ability to travel to office at least three times weekly
  • Excellent organizational and time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter