Service Delivery Manager

RECRUIT EXPRESS PTE LTD

D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, 119 PASIR PANJANG ROAD PASIR PANJANG MRT STATION (CC26) 117424
Sgd 5,000 - 6,000 / monthly pm
On-site
Customer service management
Customer success
Customer support strategies
Recruit Express Pte Ltd is seeking a Service Delivery Manager to oversee customer support operations, ensuring adherence to SLAs and improving service quality. The ideal candidate should possess a strong technical background, excellent customer management skills, and a collaborative mindset

Job Summary

  • Maintain and develop a team of competent and technically talented problem solvers who can work independently and collaboratively with other functional groups
  • Establish and adhere to customer support case management practices, including meeting defined SLAs
  • Day-to-day customer support operations and team management, including overseeing and maintaining the Customer Support team's quality and direction

Matching Summary

Match Score: 85

Recruit Express Pte Ltd is seeking a Service Delivery Manager to oversee customer support operations, ensuring adherence to SLAs and improving service quality. The ideal candidate should possess a strong technical background, excellent customer management skills, and a collaborative mindset.

Salary

SGD 5,000 - 6,000 / Monthly

Skills & Requirements

Must-have

  • Customer Service Management
  • Customer Success
  • Customer Support Strategies
  • Analyse-it
  • Collaborative Problem Solving

Nice-to-have

  • Metrics Reporting
  • Service Desk
  • Service Delivery Management
  • Team Building
  • Business Impact Analysis
  • Customer Satisfaction

Key Requirements

  • Minimum 3 years experience

Work Rights

Tailored Resume

Cover Letter