Bilingual Call Center Representative (english/spanish)

D&D Insurance Agency Inc

Dallas, Texas, United States
Not specified; benefits: medical/dental/vision ins...
Onsite
Bilingual in english and spanish
1 year experience in call/contact center
Strong verbal and written communication skills
This fully onsite role requires bilingual proficiency in English and Spanish to serve as the primary point of contact for customers

Job Summary

  • This fully onsite role requires bilingual proficiency in English and Spanish to serve as the primary point of contact for customers.
  • The position involves handling inbound and outbound calls to resolve issues, update clients on policies, and assist with product navigation.
  • Employees receive a comprehensive benefits package including medical/dental/vision insurance, 401(k), and paid holidays.

Matching Summary

This fully onsite role requires bilingual proficiency in English and Spanish to serve as the primary point of contact for customers.

Salary

Not specified; Benefits: Medical/Dental/Vision Insurance, 401(k) Retirement Plan, Paid Holidays, PTO

Skills & Requirements

Must-have

  • Bilingual in English and Spanish
  • 1 year experience in Call/Contact Center
  • Strong verbal and written communication skills
  • Experience with multi-line phone systems
  • Ability to navigate computer systems efficiently

Nice-to-have

  • Patient and empathetic approach
  • Superior active listening abilities
  • Troubleshooting abilities for products or services
  • Experience training new employees
  • Comfortable in fast-paced work environments

Key Requirements

  • 1 year experience in a Call/Contact Center role
  • Bilingual fluency in English and Spanish required
  • Proficiency in using computers and phone systems

Work Rights

Not specified

Tailored Resume

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