Bachelor's degree in hr or business administration
2+ years shared services or contact center experience
Experience as call handler in contact center
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GM is seeking a People Services Senior Analyst for their Philippines office, requiring a hybrid work arrangement. The role involves leading transformation and operations, managing training content, and ensuring operational efficiency in a Shared Services environment.
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Job Summary
This role requires leading aspects of transformation and operations while formally managing a team within the People Services function.
The successful candidate will develop training content, analyze performance dashboards including NPS and CSAT, and manage complex case escalations.
General Motors is committed to fostering an inclusive workplace where employees can thrive and contribute to a world with Zero Crashes, Zero Emissions, and Zero Congestion.
Matching Summary
Match Score: 75
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GM is seeking a People Services Senior Analyst for their Philippines office, requiring a hybrid work arrangement. The role involves leading transformation and operations, managing training content, and ensuring operational efficiency in a Shared Services environment.
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Skills & Requirements
Must-have
Bachelor's Degree in HR or Business Administration
2+ years Shared Services or Contact Center experience
Experience as call handler in contact center
Proficiency in case management tools like Siebel
Ability to work hybrid schedule 3 days onsite
Nice-to-have
Experience as Trainer or Training Apprentice
Hands-on Workday and HR Management Systems proficiency
Experience managing diverse multi-cultural teams
Multinational organization background
Customer-centric mindset with innovation focus
Key Requirements
Bachelor's Degree required
Minimum 2 years Shared Services experience
No immigration sponsorship provided
Work Rights
Must be eligible to work in Philippines without GM sponsorship