Customer Service Administrator

Capita

Manchester, United Kingdom
Base: £24,043; bonus/equity: not specified; benefi...
Hybrid
Processing financial data
Handling customer inquiries
Accurate record maintenance
The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and mail

Job Summary

  • The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and mail.
  • Customer experience is something that is very important to us and making our customers happy will be your number one priority.
  • In this role, you will be given fantastic training and development for your career in financial services.

Matching Summary

The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and mail.

Salary

Base: £24,043; Bonus/Equity: Not specified; Benefits: Company matched pension, life assurance, cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, voluntary benefits

Skills & Requirements

Must-have

  • Processing financial data
  • Handling customer inquiries
  • Accurate record maintenance
  • Effective verbal and written communication
  • Achieving productivity targets

Nice-to-have

  • Genuine passion for helping people
  • Professional and friendly manner
  • Excellent listening skills
  • Ability to work under pressure

Key Requirements

  • Previous experience in Life & Pensions
  • Previous experience in regulated Financial Services
  • Minimum Grade GCSE Grade C/Nat 5 Grade 4 in Maths and English

Work Rights

Not specified

Tailored Resume

Cover Letter