Customer Operations Manager

489

7+ years medical device experience
Bachelor's degree in business
Fda and iso certification knowledge
The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer

Job Summary

  • The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • This role acts as the site-based customer champion responsible for developing the unconstrained unit forecast for the S&OP process.
  • The manager will work directly with factory direct customers to support quoting, order entry, and general service needs while partnering with Sales and Customer Success.

Matching Summary

The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • FDA and ISO certification knowledge
  • S&OP forecasting process expertise
  • Factory direct customer support

Nice-to-have

  • Strong leadership and collaboration skills
  • Experience with strategic account management
  • Process improvement mindset
  • Exceptional communication abilities

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and ISO requirements

Work Rights

Not specified

Tailored Resume

Cover Letter