Customer Interactions Channel Integration Lead

SANTANDER CONSUMER BANK S.p.A

Madrid, Spain
Competitive salary; performance-based bonuses; pre...
Hybrid
10+ years in customer interactions
Strategy translation to use cases
Channel ecosystem understanding
The role involves translating global Customer Interactions strategy into concrete, actionable use cases for the retail and commercial banking sector

Job Summary

  • The role involves translating global Customer Interactions strategy into concrete, actionable use cases for the retail and commercial banking sector.
  • Candidates must influence channel evolution by embedding CI capabilities into roadmaps and ensuring consistent integration across markets.
  • The position offers a competitive reward package including flexible hybrid working models, learning opportunities, and comprehensive wellness benefits.

Matching Summary

The role involves translating global Customer Interactions strategy into concrete, actionable use cases for the retail and commercial banking sector.

Salary

Competitive salary; Performance-based bonuses; Preferential banking terms and wellness programs

Skills & Requirements

Must-have

  • 10+ years in Customer Interactions
  • Strategy translation to use cases
  • Channel ecosystem understanding
  • Fluent English and Spanish

Nice-to-have

  • Strong stakeholder management skills
  • Matrix organization experience
  • Innovation and bold thinking
  • Risk culture awareness

Key Requirements

  • +10 years experience in Customer Interactions
  • Experience in financial services transformation
  • Fluency in English and Spanish languages

Work Rights

Not specified

Tailored Resume

Cover Letter