Hr Service Delivery Associate Manager

Accenture Australia

Employee data process design
Hr outsourcing experience
Process metrics (sla, ola, kpi)
Act as a subject matter expert for the unit and be accountable for the delivery of contracted services within the assigned service line

Job Summary

  • Act as a subject matter expert for the unit and be accountable for the delivery of contracted services within the assigned service line.
  • Initiate, design and implement business process excellence improvements and provide solutions to complex business problems within the service line.
  • Ensure right staffing levels within the service line to deliver business results and drive activities to meet requirements (e.g., timelines, quality, and costs).

Matching Summary

Act as a subject matter expert for the unit and be accountable for the delivery of contracted services within the assigned service line.

Skills & Requirements

Must-have

  • Employee Data Process Design
  • HR Outsourcing Experience
  • Process Metrics (SLA, OLA, KPI)
  • HRMS (SAP, Workday, Oracle)
  • Data Security and Protection

Nice-to-have

  • Leadership and Coaching Skills
  • Customer Orientation
  • Continuous Improvement Mindset
  • Team Work and Collaboration
  • Resilient and Able to Work Under Pressure

Key Requirements

  • 10 to 14 years of experience
  • Any Graduation
  • Hand-on Knowledge of HRMS

Work Rights

Not specified

Tailored Resume

Cover Letter