Morgan & Morgan is seeking an IT Salesforce Service Desk Agent in Tampa, FL, to provide frontline technical support, particularly focused on Salesforce. The ideal candidate will possess strong problem-solving skills, customer service orientation, and experience in a service desk role
Job Summary
The role involves providing frontline technical support with a focus on Salesforce to end-users via phone, email, and chat.
Employees are united by a mission to defend consumer rights against insurance companies and large corporations.
Full-time employees receive an excellent benefits package including medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.
Matching Summary
Match Score: 85
Morgan & Morgan is seeking an IT Salesforce Service Desk Agent in Tampa, FL, to provide frontline technical support, particularly focused on Salesforce. The ideal candidate will possess strong problem-solving skills, customer service orientation, and experience in a service desk role.
Skills & Requirements
Must-have
2 years Service Desk experience
Frontline Salesforce technical support
Freshservice platform documentation
Active Directory knowledge
Microsoft Office 365 proficiency
Nice-to-have
Salesforce configuration skills
Service Cloud experience
Lightning interface familiarity
API integration knowledge
VMWare Horizon Virtual Desktops
ITIL Foundation certification
Remote support tools experience
Key Requirements
Minimum 2 years Service Desk/Helpdesk experience
Knowledge of Active Directory functionality
Willingness to work flexible hours including weekends