Sportsbook And Online Casino Customer Support Agent - Swing/overnight Shift
Rush Street Interactive
Collingswood, New Jersey, US
$20.00 - $24.00 ph
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Live chat, email, and phone support
Handle account management
Responsible gaming tools
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Rush Street Interactive is seeking a Sportsbook and Online Casino Customer Support Agent for swing or overnight shifts in Collingswood, New Jersey. The role involves providing exceptional customer service through various communication channels, with a focus on player support in the online gaming environment.
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Job Summary
Deliver real-time, empathetic support across chat, email, and phone to players.
Guide players through promotions, loyalty programs, and game rules, while investigating and escalating complex issues.
This hybrid role offers a performance-based pay structure with potential for advancement and comprehensive benefits.
Matching Summary
Match Score: 75
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Rush Street Interactive is seeking a Sportsbook and Online Casino Customer Support Agent for swing or overnight shifts in Collingswood, New Jersey. The role involves providing exceptional customer service through various communication channels, with a focus on player support in the online gaming environment.
**
Salary
$20.00 - $24.00 per hour
Skills & Requirements
Must-have
Live Chat, Email, and Phone support
Handle account management
Responsible gaming tools
Investigate bugs and fraud signals
Work swing/overnight shifts
Nice-to-have
Amplify iGaming experience
Proactive team culture contributor
Interest in sports betting
Key Requirements
1+ years customer service experience
Strong written communication skills
Familiarity with online platforms and tech troubleshooting