Conduent Business Services is seeking a Supervisor for Customer Experience in Manila, Philippines, who will oversee teams to enhance service quality and operational efficiency. The ideal candidate should possess strong leadership and communication skills, with a comprehensive understanding of customer service processes
Job Summary
The role involves supervising daily tasks for business, technical support, and production teams to ensure exceptional client outcomes.
Candidates will be accountable for functional, operational, and program management while managing hiring, training, and performance reviews.
The position requires delivering quality, productivity, and compliance KPI reports while coaching team members to enhance performance.
Matching Summary
Match Score: 85
Conduent Business Services is seeking a Supervisor for Customer Experience in Manila, Philippines, who will oversee teams to enhance service quality and operational efficiency. The ideal candidate should possess strong leadership and communication skills, with a comprehensive understanding of customer service processes.
Skills & Requirements
Must-have
Team supervision and coaching
Performance appraisal management
Hiring and termination actions
KPI reporting and compliance
Process and procedure knowledge
Nice-to-have
Strong communication skills
Ability to work without supervision
Problem-solving with past experience
Culture of individuality and value
Key Requirements
Broad technical expertise and industry knowledge
Experience in managing multiple employees
Comprehensive understanding of processes and systems