The Customer Logistics Manager is responsible for the daily oversight and administration of after-sales support operations for the Customers of Airbus Helicopters Canada Limited, managing a regional team and acting as the department's focal point for all customer material support activities
Job Summary
The Customer Logistics Manager is responsible for the daily oversight and administration of after-sales support operations for the Customers of Airbus Helicopters Canada Limited, managing a regional team and acting as the department's focal point for all customer material support activities.
Primary responsibilities include managing logistics matters such as inventory, transportation, supply chain processes, and AOG/MRO repairable processes, while also handling customer issues, concerns, and complaints to ensure on-time and on-quality resolution.
The role involves leading periodic logistics performance reviews with customers, monitoring performance metrics, guiding Customer Support Representatives, and managing logistics crisis situations, including after-hours escalations.
Matching Summary
The Customer Logistics Manager is responsible for the daily oversight and administration of after-sales support operations for the Customers of Airbus Helicopters Canada Limited, managing a regional team and acting as the department's focal point for all customer material support activities.
Skills & Requirements
Must-have
Customer Relationship Management
Logistics and Supply Chain
Material Demand Forecasting
Crisis Management
Operational Performance Monitoring
Team Supervision
Nice-to-have
Understanding Customer Dynamics
Collaborative Forecasting
Continuous Improvement
Ethics and Compliance Mindset
Flexible Working Arrangements
Key Requirements
5 years' experience in Customer Support
3 years' Supervisory experience
Bachelor's Degree or equivalent work experience
Proficiency in Microsoft Office Suite and Google Suite