Service Delivery Lead (apps & Plm Crt)

Airbus India Private Limited

India
Not specified; not specified; not specified
**
Sccm application packaging experience
Plm catia rollout management
Servicenow incident management skills
** Airbus India Private Limited is seeking a Service Delivery Lead for its Digital Workplace team, focusing on applications and PLM services. The ideal candidate will manage daily operations, ensuring service delivery meets performance targets and fosters cross-functional collaboration. **

Job Summary

  • The role focuses on managing day-to-day operations for Workplace Applications and Store products with a specific emphasis on PLM Services.
  • Candidates must ensure service delivery meets all OLA/SLA targets while maintaining high levels of customer satisfaction across global teams.
  • This position requires coordinating cross-functional teams to execute critical projects such as Win 11 upgrades, 3DEx deployments, and PLM upgrades.

Matching Summary

Match Score: 75

** Airbus India Private Limited is seeking a Service Delivery Lead for its Digital Workplace team, focusing on applications and PLM services. The ideal candidate will manage daily operations, ensuring service delivery meets performance targets and fosters cross-functional collaboration. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • SCCM Application Packaging experience
  • PLM CATIA Rollout management
  • ServiceNow Incident Management skills
  • SLA/OLA target maintenance
  • Level 1-3 Support lifecycle oversight

Nice-to-have

  • PowerShell Scripting for deployment
  • CAD tools familiarity like CATIA
  • ITIL V4 foundation certification
  • Cloud hosting knowledge AWS or Azure
  • Proactive anticipatory customer service mindset

Key Requirements

  • Bachelor Degree in Computer Science or related field
  • Experience with SCCM and COTS application deployment
  • Strong understanding of ServiceNow ITSM applications

Work Rights

Not specified

Tailored Resume

Cover Letter