Director Of Quality

Raffles Jakarta

Jakarta, Indonesia
**
Service excellence champion
Guest experience guardian
Quality assurance initiatives
** Raffles Jakarta is seeking a Director of Quality to lead initiatives ensuring exceptional guest experiences and uphold the standards of a world-class luxury brand. The ideal candidate will have extensive hospitality experience, particularly in quality management within luxury settings, and will play a vital role in driving service excellence. **

Job Summary

  • The Director of Quality serves as the guardian of the hotel’s service excellence, championing a culture of flawless guest experiences that embody the prestige and integrity of a world-class luxury brand.
  • This role provides strategic leadership and direction for all quality assurance initiatives—ensuring that every touchpoint, from pre-arrival to post-departure, reflects the highest standards of craftsmanship, hospitality, and care.
  • Through meticulous monitoring of service metrics, proactive audits, and insightful analysis of guest feedback, this role transforms data into action plans that continuously refine operational excellence and deepen guest loyalty.

Matching Summary

Match Score: 75

** Raffles Jakarta is seeking a Director of Quality to lead initiatives ensuring exceptional guest experiences and uphold the standards of a world-class luxury brand. The ideal candidate will have extensive hospitality experience, particularly in quality management within luxury settings, and will play a vital role in driving service excellence. **

Skills & Requirements

Must-have

  • Service excellence champion
  • Guest experience guardian
  • Quality assurance initiatives
  • Strategic leadership
  • Operational departments partnership
  • Guest feedback analysis

Nice-to-have

  • Art-filled oasis ambassador
  • Sustainability commitment
  • Community engagement advocate
  • Creative culinary arts
  • Wellness experiences

Key Requirements

  • Bachelor's degree in Hospitality Management or related field
  • 8+ years progressive hospitality experience
  • Significant quality management experience
  • Previous leadership experience required
  • Luxury hotel background highly valued

Work Rights

Not specified

Tailored Resume

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