Sr Business Process Analyst - Knowledge Management And Ai
Netcetera
Unknown
Fully remote
Knowledge management tools and processes
Process mapping and documentation
Data analysis with sql and tableau
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization
Job Summary
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
Our culture is rooted in integrity, empathy, and shared enthusiasm, and we look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.
With Flex Work, we combine in-person and remote work to deepen connections, maintain a strong community, and enable flexible schedules tailored to business, team, and personal needs.
Matching Summary
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
Skills & Requirements
Must-have
knowledge management tools and processes
process mapping and documentation
data analysis with SQL and Tableau
support technologies and troubleshooting
AI chatbot and virtual assistant experience
Nice-to-have
strong written and verbal communication
adaptability and continuous learning mindset
collaboration with cross-functional teams
experience with Lean and Six Sigma methodologies
Key Requirements
Bachelor's degree or equivalent experience
8+ years as Business Process Analyst or similar
5+ years in knowledge management and KCS
Experience with AI chatbot/automated systems
Process improvement certifications (Lean, Six Sigma) desirable
2+ years experience with SQL and data visualization