Guest Services Representative - Full-time

Land Rover Charlotte

Franklin, Tennessee, USA
Guest reception and environment management
Phone call handling and message taking
Customer traffic and sales reporting
Ensures a friendly and receptive environment for guests while providing administrative functions for the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests while providing administrative functions for the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Responsibilities include performing opening and closing Guest Services procedures, answering incoming phone calls, directing customers, managing various logs, and reconciling data entry with dealership software.
  • The role requires maintaining CSI at or above company standards, providing a warm and positive environment, and participating in required training, demonstrating the company's Core Values.

Matching Summary

Ensures a friendly and receptive environment for guests while providing administrative functions for the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest reception and environment management
  • Phone call handling and message taking
  • Customer traffic and sales reporting
  • Dealership software data entry
  • Maintaining a clean work area

Nice-to-have

  • Warm and positive guest interaction
  • Teamwork and respect
  • Commitment to customer enthusiasm
  • Continuous improvement mindset

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of work experience
  • Previous customer service experience
  • Intermediate Microsoft Office skills
  • Valid Driver's License

Work Rights

Not specified

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